Paying for Your Order
1. Check the order before authorization
Checkout at www.ravosia.com shows the items and quantities you are requesting. Check the size and color of each garment, the recipient details, the currency and the complete amount shown before you authorize payment. Use one of the payment methods offered there; availability may differ by transaction or destination.
2. Follow the payment result
Your bank or payment service may require an additional confirmation. Complete that step through its own payment process. An authorization, a pending transaction and a completed payment can appear differently in a provider's records. Keep the order confirmation and any non-sensitive payment reference so the two records can be matched if necessary.
1. Confirmation received: review the order details and retain the reference for later enquiries.
2. Payment appears pending: check its status with the provider before making another attempt.
3. A charge has no matching order: ask us to investigate before submitting the same purchase again.
3. Resolve a discrepancy
Send the transaction date, displayed amount and reference to [email protected]. Do not provide a full card number or account password. Stock, address or payment verification issues may need to be resolved before an order can proceed.
An approved refund normally follows the original payment route. The time needed for it to appear depends on the payment service and receiving bank. Separate conversion rates or fees applied by those providers are subject to their terms.