Returns: From Request to Resolution

For an item purchased from www.ravosia.com, the first step is to identify what needs resolving. You can ask about an unsuitable fit, a wrong item or a fault without sending the garment away first.

Step 1 — Describe the issue

Email [email protected] with your order reference, the garment concerned and the outcome you would like. If you received a different size or color, state both what you ordered and what arrived. For a fault, explain where it is and when you noticed it. Photos may make the issue easier to assess; an unboxing recording is not required.

Step 2 — Keep the item available

• For a fit or preference enquiry: keep the garment in the condition received while return eligibility is discussed.

• For a suspected defect: avoid further use or attempts at repair that could obscure the problem.

• For an incomplete delivery: retain the packaging and list the missing pieces.

Step 3 — Confirm the route

If a return is arranged, we will provide the destination and explain packing, shipping costs and any information needed to identify the parcel. Do not assume the original parcel's sender address is the correct return location. Retain proof of dispatch until the case is resolved.

Step 4 — Review the outcome

The remedy depends on the reason for the request and the findings of the review. We will explain the decision and any refund, replacement or other available resolution. Return procedures and condition requests do not override rights concerning faulty, misdescribed or incorrectly supplied goods under applicable consumer law.